Return Policy
At BLOCK Creative Studio, we take pride in the delicate nature of our handmade products and our commitment to environmental sustainability. We encourage mindful purchasing and invite you to contact our team for product information or styling tips to ensure your piece will have a lasting place in your home. Our return policy is effective for orders from January 1, 2024.
We understand that curating your space can be challenging, so we offer returns and exchanges under the following conditions:
A return request must be filled out and authorized by the BC Team. Please complete the return request form below after reading the conditions.
The item(s) being returned must be full-priced. Sale items cannot be returned or exchanged.
Items purchased with the intent to return due to variations in color, texture, minor bubbles, or spotting on the surface will not be accepted. These qualities are part of the handmade process, making each product unique.
Items must be returned within 14 days of receiving the order.
Items must be returned in their original, saleable condition, including all packaging provided. We are not responsible for any damages incurred during transit. Items not meeting this condition will be returned to you.
Shipping, delivery, and promotional costs associated with your original order are non-refundable.
Items purchased with a gift card cannot be returned for a cash refund. The gift card will be reactivated for use and valid for 3 years.
BC reserves the right to request supporting images during the return approval process if necessary.
Return shipping is at the customer's expense. We can assist in arranging a return label but are not liable for any returns lost or damaged in transit.
A 10% restocking fee will be applied to all approved returns.
Returning for a Refund
Once approved by the BLOCK Creative Studio team, the item must be posted for return within 72 hours with proof of return. Return shipping can be arranged by us or individually by the customer, as specified in the return form. Once received and inspected, a refund will be processed within 24 hours to the original payment method. BLOCK reserves the right to disapprove any return not meeting the above conditions.
Returning for an Exchange/Credit Note
Once approved by the BC team, the item must be posted for return within 72 hours with proof of return. Return shipping can be arranged by BC or individually by the customer, as specified in the return form. Once received and inspected, a credit note will be processed within 24 hours and delivered via email. The credit note will be valid for 3 years.
Fill out the form below for approval.